A total quality management (TQM) is a system that is implemented in every aspect of an organization with the focus of providing quality;
that is, highly valued products. The system provides a framework for planning, documentation, communication, etc. and strongly emphasizes a client-oriented perspective. "The process whereby an entire organization, led by senior management, commits to focusing on quality as a first priority in every activity. TQM implementation creates a culture in which everyone in the organization shares the responsibility for continuously improving the quality of products and services in order to satisfy the customer" (QAMS 1993, 26).