The Quality Assurance Manager (or QA Officer or QA Coordinator is the individual designated within an organization having management oversight and responsibilities for planning, documenting, coordinating, and assessing the system effectiveness for ensuring the value of the work.
The Quality Assurance Project Plan (QAPP) is the document that describes the intended technical activities and project procedures that will be implemented to ensure that the results of the work to be performed will satisfy the stated performance or acceptance criteria.
Quality Improvement is a management program for improving the quality of operations. It is the application of a quality management system in managing a process to achieve maximum customer satisfaction at the lowest overall cost to the organization while continuing to improve the process.
A Quality Management Plan (QMP) is a document that describes an organization's system in terms of its organizational structure, policy and procedures, staff functional responsibilities, lines of authority, and interfaces for those planning, implementing, documenting, and assessing all activities conducted.
A Quality Management System is that aspect of the overall system of the organization that determines and implements the quality policy; the system that includes strategic planning, allocation of resources, and other activities (e.g., planning, implementation, documentation, and assessment) pertaining to the quality system.
The Quality System is a structured and documented framework of an organization for its planning, implementing, documenting, and assessing work performed and for carrying out required procedures and activities for ensuring satisfaction in its work processes, products, and services.
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